TERMS OF SERVICE
1.1. Marketing in the online shop (the ‘Shop’) of Small Partnership Hempo (the ‘Seller’) and related processes are carried out following the rules for the purchase and sale of goods specified in this section (the ‘Rules’).
1.2. Before registering or placing an order, the Customer must read the Rules and agree with them by ticking the relevant box.
1.3. After placing an order, the Customer becomes the Shop’s Customer (the ‘Customer’) and unconditionally acquires the rights and obligations specified by the Rules.
1.4. Under the law of the Republic of Lithuania, the Seller has the right to change, amend or supplement the Rules at its own discretion at any time without prior notice to the Customer. The new Rules come into force from the day they are published in the Shop. The orders submitted before the change of the Rules are processed following the Rules valid at that time.
1.5. If the Customer does not comply with the conditions outlined by these Rules, the Seller has the right to limit the Customer’s rights and/or cancel the Customer’s registration at its own discretion.
1.6. The Seller is not responsible and does not compensate the Customer for the damage the Customer suffered due to non-compliance with the conditions specified by the Rules.
2. CUSTOMER’S PERSONAL DATA
2.1. The user can (but is not obliged to) register on the Seller’s website (www.hempo.lt), providing the specified personal data during the registration process.
2.2. The Customer unconditionally agrees that the Seller has the right at its discretion (without violating the laws of the Republic of Lithuania) to process the Customer’s personal data in the cases and for the purposes specified by the Rules.
2.3. The Customer’s registration on the website is confirmed automatically, and a confirmation e-mail is sent to the e-mail address specified by the Customer.
2.4. The Seller confirms and declares that the Customer’s personal data will be used for the Customer’s identification when ordering a product, for the delivery of the order and for analytical/technical/commercial purposes to improve the quality of the services provided by the Shop.
2.5. The Seller will not disclose the Customer’s personal data and information related to their order to anyone, except for the Seller’s partners who provide order delivery or other services related to the Customer’s order. The Customer’s personal data may be disclosed to the law enforcement authorities of the Republic of Lithuania in cases provided for by law.
2.6. The Customer will protect their personal data used for logging in to the Shop and will not disclose it to anyone. The Customer assumes all responsibility and consequences related to non-compliance with this provision. If the Customer finds out about the disclosure of their login credentials, the Customer must immediately inform the Seller about it. At the Customer’s request, the Seller deletes the Customer’s account with the Shop as soon as possible.
2.7. The Seller guarantees that it will take all possible actions within its control to ensure the protection and security of the data provided by the Customer.
3.1. The prices of all products listed on the Shop are exclusive of value-added tax (the Seller is not a VAT payer).
3.2. Delivery prices are fixed. For more about the terms of delivery, see ‘Product delivery’.
3.3. The Customer pays for the products and delivery in advance. For this purpose, we use PaySera, a reliable, safe and recognised payment collection system that is used all over the world.
3.4. The Seller will provide the correct data required for proper payment for the order but does not assume responsibility for possible bank errors and losses. The Seller does not assume responsibility arising from errors made by the Customer during the order and/or payment (e.g. incorrect bank account data) and the resulting losses.
4. SALE AND PURCHASE AGREEMENT
4.1. The conclusion of a sale and purchase agreement is equivalent to the confirmation of the Customer’s order after the Customer has accepted the Rules and placed the order. From that moment, the Customer undertakes to pay for the order and collect/take it upon delivery.
4.2. The sale and purchase agreement is deemed executed after the Customer has fully paid for the order and received it.
4.3. The sale and purchase agreement terminates if the order is cancelled by one of the parties before payment or if the Customer submits a reasonable claim for a refund (partial refund), requires to replace the product with a product of the same suitable quality, repair product defects within a reasonable period or reimburse the costs of repairing the reasonable defects if they were repaired by the Customer or with the help of third parties, and the Seller has agreed with this requirement.
4.4. Each time the Customer places a new order, a new sale and purchase agreement is concluded.
5.1. After choosing the product and its quality (fragrance), press the ‘add to cart’ button to add the product to your shopping cart and then continue shopping for other products.
5.2. If the product is currently out-of-stock, a warning message ‘Sold Out’ will be displayed next to it.
5.3. You can see the products added to the cart and their quantity by clicking on the ‘Cart’ in the upper right corner. If you decide not to buy a product in the cart, simply press the ‘X’ button next to it and the product will be removed.
5.4. To increase the quantity of a certain product, click on the word ‘Quantity’ in blue letters and select the quantity.
5.5. The total price of the order with delivery is displayed on the left side.
5.6. If you participate in Hempo loyalty programme, a discount may be applied to your order. The discount is displayed at the end of the order.
6. TERMS OF DELIVERY
6.1. The price of delivery depends on the total amount of the order. If the order is under €35, delivery costs from €2.50 to €3.50. Delivery is free for orders from €35 (you have to choose free delivery yourself because the system does not do it automatically). For more about the terms of delivery, see ‘Delivery’.
6.2. The Customer’s order is accompanied by an invoice.
6.3. Orders are accepted every day, but processed on business days only.
7.1. The Seller declares that the products meet the usual quality requirements. The properties of each product available in the Shop are specified in its description.
7.2. The Seller declares that the appearance (colour, shape or other visual parameters) of the packaging of the products in the online Shop may differ from the actual appearance of the products.
7.3. The Seller is not responsible for the deterioration of the quality of products and/or their packaging if the Customer or other persons to whom the Customer handed over the products used them for purposes other than their intended purpose or did not follow the instructions for storage and/or use.
If there are any visible defects in the product’s packaging or other external defects, the Customer must immediately inform the Seller about this in writing: after picking up the product at the parcel machine – report it on the same day, and when having your order delivered by a DPD courier – mention the defects in the taking-over certificate and not accept the package.
8.1. The return and replacement of low-quality products are subject to the Rules for the Return and Exchange of Goods approved by the order of the Minister of Economy of the Republic of Lithuania.
8.2. The Seller will cover the return shipping costs for low-quality products.
8.3. The Seller will not replace the product and give a refund if the defects are caused by not following the instructions for use or storage.
8.4. The Seller accepts the returned products from the Customer only if the product has not lost its commercial appearance, is unused, undamaged by the Customer and presented in its original and undamaged packaging. In case of a product return, the Customer must present the purchase receipt.
9. RIGHTS, OBLIGATIONS AND RESPONSIBILITIES OF THE PARTIES
9.1. The Customer has the right to:
9.1.1 buy the products available for sale at the price indicated by the Shop and following the procedure set by the Rules;
9.1.2. cancel the sale and purchase agreement by notifying the Seller no later than within 7 (seven) calendar days from the day of Product delivery, provided that the Product has not been opened or damaged and its appearance has not been fundamentally altered.
9.2. The Customer will:
9.2.1. use the services provided by the Seller and its Shop in accordance with the Rules; 9.2.2. not disclose their login credentials to other persons;
9.2.3. place their order in accordance with the Rules;
9.2.4. pay the Seller for the products as established by the Rules;
9.2.5. read the Rules before placing an order.
9.3. The Seller has the right to:
9.3.1. suspend the operation of the Shop at any time;
9.3.2. update, change and amend the Rules;
9.3.3. change the assortment and prices of products;
9.3.4. cancel the Customer’s order if the Customer is late in paying for it.
9.4. The Seller will:
9.4.1. sell the products and deliver the order to the Customer as established by law;
9.4.2. provide the Customer with all the necessary information about the product in the national language;
9.4.3. enable the Customer to use the services provided by the Shop under the terms of the Rules.
9.5. The Customer is responsible for the accuracy and correctness of their personal data provided.
9.6. The Seller is not responsible for any losses suffered by the Customer as a result of failure to read or comply with the Rules.
9.7. The Seller is not responsible for ads published by third parties in the Shop and for the content and correctness of the information contained therein.
10. OTHER PROVISIONS
10.1. When placing an order or signing up with the Shop, the Customer confirms that the Customer understands that the information provided on this website (from the Shop) cannot be regarded as a recommendation for treatment and that the cosmetic products sold by the Shop are not medicine intended to treat or diagnose diseases.
All information and content on this website and blog express the authors’ personal opinions, including information provided by producers, scientific studies, etc. The information provided on this website (Shop) does not represent the advice and recommendations of a dermatologist, doctor or another professional. The website features the results of laboratory tests for each batch to provide as much information as possible about Hempo products.
10.2. Copying or otherwise distributing the content and information contained on the website without the written content of the Shop owner is strictly forbidden.
10.3. The Parties will resolve all disputes and disagreements arising in relation to the implementation of the Rules. In the event of failure to do so, they will be referred to the courts.